a message to our customers
During this period of uncertainty and heightened levels of stress in our community, we want to assure you that while Busy Bee Pharmacy continues to operate, our first priority remains the health and wellbeing of our employees and the clients and communities we support.
We have in place a number of measures to minimise risk of virus transmission and we ask that all visitors adhere to current social distancing recommendations such as:
- Maintaining a minimum distance of 1.5m between yourself and others
- Paying by contactless payment where possible
- Queueing for service behind installed plexiglass screens
- Do not enter if you have symptoms in line with COVID19 infections (cough, sore throat, fever)
We encourage all of our community members to be aware of health and community guidelines around minimising your risks - you can find resources here.
stock availability & supply restrictions
Currently, we are operating as normal in terms of fulfilling your orders and we have significant levels of stock for the great majority of products. Our team is working on plans to cover a variety of contingencies, to best ensure we can operate as smoothly as possible during this trying time. Although we are working to minimise the impact of this crisis on our customers, in coming weeks and months there remains the possibility of delays or disruptions to availability of stock and shipping, depending on how the situation continues to develop.
The demand for some brands and products has been unprecedented. We are focused on keeping our supply chain open and efficient to ensure our products are accessible at this time of heightened need. Our team and suppliers are trying to keep up with stock levels but some items are currently unavailable or due back into stock in the coming months. We appreciate your understanding if your selection is not available at time of order. We have also imposed limits on popular items in short supply to be fair to as many customers as possible.
We have adjusted our opening hours during this nation-wide lockdown to close at 6pm everyday. This change to our trading hours will allow for a thorough clean of our store and for the team to restock the shelves. Please note, we are still open everyday to service your needs, and we are still manning emails, Instagram and Facebook messages should you need to liase with our team.
home delivery service
As a community service, we are offering free delivery on metro orders over $50 to those self-isolating so you can still get all your essentials (**subject to availability).
** Orders can be placed:
- by email (firstname.lastname@example.org)
- by SMS (0423 430 259)
- by phone (9328 7885)
** Payment can be taken by credit card, Alipay or Wechatpay.
** Please have your Medicare card and any Healthcare Concession Cards details readily available.
thank you & please stay safe
We would like to take this opportunity to thank you for your continued support for Busy Bee Pharmacy and Australian community. Please stay safe.
If you suspect you may have the coronavirus disease (COVID-19) please self-isolate and call the dedicated hotline – open 24 hours, 7 days – on 1800 675 398.
See the following resources for more information:
COVID-19 – Frequently asked questions – Australian Government Department of Health
Self-assessment for risk of coronavirus (COVID-19) –Victorian Government Department of Health and Human Services